Smart Bluetooth technology, infused in a diffuser - enabling users to improve their overall well-being.

Overview
Diffuse is a Smart Bluetooth diffuser with a mobile application. It’s everything you’d expect from a diffuser, along with highly customizable options, a learning tool for using essential oils effectively, and options to track your mood and sleep cycles, for an overall, better you.
Challenge
To develop an app for a diffuser for the purpose of improving the user’s overall well-being.
User
Female healthcare industry workers between the ages of 24-32, who use a diffuser to de-stress after work
Duration
4 Months
Roles
My Role
UX/UI Designer & UX Researcher
Collaborator
UX Writer
Tools
Figma
Miro
Pen and Paper
My Responsibilities
Competitive Market Research
Journey Mapping
Testing Assumptions
User Surveys
I
E
Data Analysis
Affinity Mapping
User
M
Ideation
Impact-Effort Matrix
I
C
S
User ows
Wireframe Sketching
Low-Fidelity Prototyping
High-Fidelity Prototyping
Usability Testing
R
Interactive Prototyping
Iconography
D
De
Business Goals
Overview
Diffuse is a Smart Bluetooth diffuser with a mobile application. It’s everything you’d expect from a diffuser, along with highly customizable options, a learning tool for using essential oils effectively, and options to track your mood and sleep cycles, for an overall, better you.
Challenge
To develop an app for a diffuser for the purpose of improving the user’s overall well-being.
User
Female health and wellness professionals between the ages of 24-32, who use a diffuser to de-stress after work
Duration
4 Months
Roles
My Role
UX/UI Designer & UX Researcher
Collaborator
UX Writer
Tools
Figma
Miro
Pen and Paper
My Responsibilities
Competitive Market Research
Journey Mapping
Testing Assumptions
User Surveys
In-Depth User Interviews
Empathy Mapping
Data Analysis
Affinity Mapping
User Persona
Ideation
Impact-Effort Matrix
Information Architecture
Card Sorting
Site Mapping
User Flows
Wireframe Sketching
Low-Fidelity Prototyping
High-Fidelity Prototyping
Usability Testing
Responsive UI Design
Interactive Prototyping
Iconography
Design Handoff
Design Principles
Business Goals
Design Process
What is a Diffuser?
A diffuser is a home device that disperses water and essential oils into the air. Diffusing with essential oils, also known as aromatherapy, can offer a variety of health benefits.
Why the 'Diffuser' Problem Space?
Professionals in the health and wellness field, with moderate stress levels, use a diffuser to help them to unwind during their night time routine, to promote better quality sleep.
‍
However,
they
struggle
to
make
the
most
out
of
their
diffuser
in order
to improve
their
well-being,
and be
creative
in the
process.
Professionals in the health and wellness field, with moderate stress levels, use a diffuser to help them relax during their night time routine, and to ultimately improve their sleep.
‍
However, they
struggle to make the most out of their diffuser
in order to improve their well-being, and be creative in the process.
Professionals in the health and wellness field, with moderate stress levels, use a diffuser to help them relax during their night time routine, and to ultimately improve their sleep.
‍
However, they
struggle to make the most out of their diffuser
in order to improve their well-being, and be creative in the process.
Persona
Key Findings
After synthesizing the data through affinity mapping, I arrived at 2 key themes to focus on for optimal impact:
Theme 1
User’s want convenience to improve their well-being
•
User’s have limited knowledge on how to use EO’s. Oftentimes, guesswork is involved in picking EO’s, to suit their needs. However, this leads to some hit’s and misses. They are open to learning, as long as it’s convenient and easy.
•
User’s are reluctant to clean their diffuser, b/c of the numerous times their diffuser has leaked in the past. They also have difficulty cleaning the essential oil residue inside.
•
User’s are more likely to integrate healthy habits that promote better well-being, and a better night’s sleep, if minimal effort is involved.
Theme 2
User’s like to be creative with their diffuser
•
User’s value customization for their diffuser, so that they can create custom experiences, to suit their needs.
•
Receptive to the idea of using an app with a diffuser, not only for the convenience, but for the opportunity to further customize their diffusing experience.
•
User’s like decorating their space with trendy and space saving items.
User Needs & User Goals
User Goals
User Needs
•
Simple diffusing routine that’s conducive to relaxation and sleep.
•
To wind down after work, while I do my night time routine, and to improve my sleep.
•
Explore and create customizable experiences while diffusing.
•
To find the right diffuser settings to suit my various moods or mood goals.
•
Quick and easy to follow strategy to use essential oils.
•
Learn more about aromatherapy to improve my well-being.
•
To spend as little time cleaning, so that I can spend more time enjoying my diffuser.
•
Maintain the diffuser enough to prolong the product’s lifespan, performance and for health reasons (prevent bacteria).
•
To easily check the status of the diffuser, to stay informed and to alleviate the stress that would come from not knowing the status.
•
To make refilling and maintenance related tasks easy to manage.
User Goals
User Needs
•
Simple diffusing routine that’s conducive to relaxation and sleep.
•
To wind down after work, while I do my night time routine, and to improve my sleep.
•
Explore and create customizable
experiences while diffusing.
•
To find the right diffuser settings to suit my various moods or mood goals.
•
Quick and easy to follow strategy to use essential oils.
•
Learn more about aromatherapy to improve my well-being.
•
To spend as little time cleaning, so that I can spend more time enjoying my diffuser.
•
Maintain the diffuser enough to prolong the product’s lifespan, performance and for health reasons (prevent bacteria).
•
To easily check the status of the diffuser, to stay informed and to alleviate the stress that would come from not knowing the status.
•
To make refilling and maintenance related tasks easy to manage.
User Goals
User Needs
•
Simple diffusing routine that’s conducive to relaxation and sleep.
•
To wind down after work, while I do my night time routine, and to improve my sleep.
•
Explore and create customizable experiences while diffusing.
•
To find the right diffuser settings to suit my various moods or mood goals.
•
Quick and easy to follow strategy to use essential oils.
•
Learn more about aromatherapy to improve my well-being.
•
To spend as little time cleaning, so that I can spend more time enjoying my diffuser.
•
Maintain the diffuser enough to prolong the product’s lifespan, performance and for health reasons (prevent bacteria).
•
To easily check the status of the diffuser, to stay informed and to alleviate the stress that would come from not knowing the status.
•
To make refilling and maintenance related tasks easy to manage.
User Goals
User Needs
• Simple diffusing routine that’s conducive to   relaxation and sleep.
• To wind down after work, while I do my night   time   routine, and to improve my sleep.
• To find the right diffuser settings to suit my   various   moods or mood goals.
• Explore and create customizable
  experiences while diffusing.
• Learn more about aromatherapy to improve my
  well-being.
• Maintain the diffuser enough to prolong the   product’s lifespan, performance and for health   reasons (prevent bacteria).
• To make refilling and maintenance related tasks   easy to manage.
• Quick and easy to follow strategy to use   essential oils.
• To spend as little time cleaning, so that I can   spend more time enjoying my diffuser.
• To easily check the status of the diffuser, to stay   informed and to alleviate the stress that would   come from not knowing the status.
User Goals
User Needs
•
Simple diffusing routine that’s conducive to relaxation and sleep.
•
Explore and create customizable experiences while diffusing.
•
Quick and easy to follow strategy to use essential oils.
•
To spend as little time cleaning, so that I can spend more time enjoying my diffuser.
•
To easily check the status of the diffuser, to stay informed and to alleviate the stress that would come from not knowing the status.
•
To wind down after work, while I do my night time routine, and to improve my sleep.
•
To find the right diffuser settings to suit my various moods or mood goals.
•
Learn more about aromatherapy to improve my well-being.
•
Maintain the diffuser enough to prolong the product’s lifespan, performance and for health reasons (prevent bacteria).
•
To make refilling and maintenance related tasks easy to manage.
User Goals
User Needs
• Simple diffusing routine that’s conducive to   relaxation and sleep.
• To wind down after work, while I do my night   time   routine, and to improve my sleep.
• To find the right diffuser settings to suit my   various   moods or mood goals.
• Explore and create customizable
  experiences while diffusing.
• Learn more about aromatherapy to improve my
  well-being.
• Maintain the diffuser enough to prolong the   product’s lifespan, performance and for health   reasons (prevent bacteria).
• To make refilling and maintenance related tasks   easy to manage.
• Quick and easy to follow strategy to use   essential oils.
• To spend as little time cleaning, so that I can   spend more time enjoying my diffuser.
• To easily check the status of the diffuser, to stay   informed and to alleviate the stress that would   come from not knowing the status.
Opportunity
How
might
we
optimize
the
experience
of
using
a
diffuser
to
support
users
with
improving
their
overall
well-being,
while
also
fostering
creativity?
Solution
With user insights in mind, I created and conducted an information architecture card sorting test with users, and iterated on it based on their feedback.
‍
Afterwards, I created wireframe sketches, and sifted out the promising ideas. And then created, tested out and made iterations to both lo-fi and hi-fi prototypes, based on user feedback, in order to come up with the final solution.
SOLUTION
Sign In + Home Screen
•
Sign in with existing social media accounts
•
Access main control settings for your diffuser
  on the home screen.
Sign In + Home Screen
•
Sign in with existing social media accounts
•
Access main control settings for your diffuser on the home screen.
Bluetooth Technology
•
Smart Bluetooth technology let’s you connect and control your diffuser, right from your phone.
Learn About
Essential Oils
•
Learn how to effectively use
essential oils to suit your needs
Customize Colors
•
Set solid or color rotations
•
Save your favorites
Customize the Mist
•
Set custom mist options
•
Save your favorites
Check Status
•
Check water level status
•
Check diffuser health status
Track Your Sleep.
See the Progress.
•
Set a sleep goal
•
Log your sleep duration
•
Next day push notification to confirm hours slept
•
Recommendations to improve sleep
•
See your weekly and monthly progress
Track Your Mood.
See the Progress.
•
Log your mood
•
Recommendations to improve mood
•
See your weekly and monthly progress
Main Iterations
Home
•
Changed buttons to be more intuitive
Mist
•
Speed scale moved to center of screen for easy swiping
•
Intermittent misting frequency setting changed: ‘# x / hr’ to ‘Every # min or hour’ to reduce cognitive load
•
Added water level status for reference
•
Changed ‘Saved’ to ‘Saved Mist Settings’
•
Placed both ‘save’ and ‘start’ buttons on the bottom of the page to indicate a similar level of importance
Light
•
Speed scale moved to center of screen for easy swiping
•
Changed ‘Saved’ to ‘Saved Light Settings’
•
Placed both ‘save’ and ‘start’ buttons on the bottom of the page to indicate a similar level of importance
Maintenance
Diffuser Health
•
Added option to edit Deep Clean cycle
Water Level
•
Improved data visualization
Schedule
•
Added feature to select both mist and light settings
Timer
•
Added seconds to timer input
•
Number keyboard changed to action sheet
•
Added feature to select both mist and light settings
Mood Tracker
Reports
•
Improved data visualization
•
Added ‘improve your mood’ suggestion to progress report graph
Add Mood
•
Selection process changed to horizontal design for easier swiping
Sleep Tracker
Add Sleep Duration
•
Added sleep goal feature
Reports
•
Improved data visualization
•
Added ‘improve your sleep’ suggestion to progress report graph
•
Added ‘Goal vs. Actual’ comparison lines in graph with calculated difference
Learn
•
Added emoji filter to find essential oil suggestions, based on your mood goal
•
Option to ‘Add Mood to Tracker’ on emoji filter page
Settings
•
Added ‘Essential Oil Weekly’ push notification
•
Added ‘Sleep Authentication’ push notification to verify previous nights sleep duration
Home
•
Changed buttons to be more intuitive
Mist
•
•
‍
•
•
•
‍
Speed scale moved to center of screen for easy swiping
Intermittent misting frequency setting changed: ‘# x / hr’ to ‘Every # min or hour’ to reduce cognitive load
Added water level status for reference
Changed ‘Saved’ to ‘Saved Mist Settings’
Placed both ‘save’ and ‘start’ buttons on the bottom of the page to indicate a similar level of importance
Light
•
•
•
Speed scale moved to center of screen for easy swiping
Changed ‘Saved’ to ‘Saved Light Settings’
Placed both ‘save’ and ‘start’ buttons on the bottom of the page to indicate a similar level of importance
Maintenance
Water Level
•
Improved data visualization
Diffuser Health
•
Added option to edit Deep Clean cycle
Schedule
•
Added feature to select both mist and light settings
Timer
•
•
•
Added seconds to timer input
Number keyboard changed to action sheet
Added feature to select both mist and light settings
Mood Tracker
Add Mood
•
Selection process changed to horizontal design for easier swiping
Reports
•
•
Improved data visualization
Added ‘improve your mood’ suggestion to progress report graph
Sleep Tracker
Add Sleep Duration
•
Added sleep goal feature
Reports
•
•
•
Improved data visualization
Added ‘improve your sleep’ suggestion to progress report graph
Added ‘Goal vs. Actual’ comparison lines in graph with calculated difference
Learn
•
•
Added emoji filter to find essential oil suggestions, based on your mood goal
Option to ‘Add Mood to Tracker’ on emoji filter page
Settings
•
•
Added ‘Essential Oil Weekly’ push notification
Added ‘Sleep Authentication’ push notification to verify previous nights sleep duration
Home
•
Changed buttons to be more intuitive
Mist
•

•

•
•
•
‍
Speed scale moved to center of screen for easy swiping
Intermittent misting frequency setting changed: ‘# x / hr’ to ‘Every # min or hour’ to reduce cognitive load
Added water level status for reference
Changed ‘Saved’ to ‘Saved Mist Settings’
Placed both ‘save’ and ‘start’ buttons on the bottom of the page to indicate a similar level of importance
Light
•

•
•
Speed scale moved to center of screen for easy swiping
Changed ‘Saved’ to ‘Saved Light Settings’
Placed both ‘save’ and ‘start’ buttons on the bottom of the page to indicate a similar level of importance
Maintenance
Water Level
•
Improved data visualization
Diffuser Health
•
Added option to edit Deep Clean cycle
Schedule
•
Added feature to select both mist and light settings
Timer
•
•
•
Added seconds to timer input
Number keyboard changed to action sheet
Added feature to select both mist and light settings
Mood Tracker
Add Mood
•
Selection process changed to horizontal design for easier swiping
Reports
•
•
Improved data visualization
Added ‘improve your mood’ suggestion to progress report graph
Sleep Tracker
Add Sleep Duration
•
Added sleep goal feature
Reports
•
•
‍
•
Improved data visualization
Added ‘improve your sleep’ suggestion to progress report graph
Added ‘Goal vs. Actual’ comparison lines in graph with calculated difference
Learn
•

•
Added emoji filter to find essential oil suggestions, based on your mood goal
Option to ‘Add Mood to Tracker’ on emoji filter page
Settings
•
•
Added ‘Essential Oil Weekly’ push notification
Added ‘Sleep Authentication’ push notification to verify previous nights sleep duration
Site Map
User Flow
User Goal: As a new user, I want to start misting with the diffuser.
Design Principles
Setting design principles helps with decision making throughout the development of the mobile app.
Setting design principles helps with decision making throughout the development of the mobile app.
Guidance and freedom
towards better well-being
Thoughtful design,
ease of mind
Business Goals
Increase conversion rate of diffuser sales
How to Measure?
•
Measure the number of sales made from advertisements, over a period of time.
Increase the conversion rate of sales made through app
How to Measure?
•
Measure the number of sales made from users on app., over a period of time.
Enhance User Satisfaction
How to Measure?
•
Measure success/error rate of tasks, over a period of time.
•
Measure satisfaction rate from user feedback collected during/after tasks are performed, over a period of time.
Increase retention rate of users
How to Measure?
•
Measure the number of returning users, over a period of time.
Increase conversion rate of
new customers buying product
How?
• Set up ads on social media platforms.
• Ensure that marketing aligns with product.
‍
Increase conversion rate of existing users to buy products on app through
affiliated platforms
How?
• Send marketing related push notifications with a     link to buy product (ex: essential oil   recommendations or replacement parts with a link)
Enhance User Satisfaction

‍
How?
• Survey existing users after 1 month usage.
  (example question: would you recommend
  this product?)
Increase retention rate of
existing users
How?
• Track user data to see which areas of app have
  low engagement and make adjustments to add
  more user value.
How does this app help to support the user’s overall well-being?
Learning Resource for E.O.’s
Gives user a resource for learning how and when to use essential oil's to optimize their well-being (ex: improve sleep & mood).
Customization
Users can customize their light & mist settings to create the right mood.
Track Mood & Sleep Cycles
Set a sleep goal. Track mood & sleep cycles. See your progress.
Set Timers & Schedules
Users can set up timers & schedules for misting and lighting.
Next Steps
In thinking about the next steps for this app, the following are some additions I would like to explore and potentially add to increase the value of this app.
Learning Resource for Lighting & Misting
Add resources for how to use lighting and misting options effectively to further improve the user’s mood and well-being.
Expand Essential Oil Archive
Expand upon the essential oil archive so that users could have a completed list of essential oils to learn about and use accordingly.
High-Fidelity Prototype

Henry the Hippo

Toy Figurine
Project Overview
Henry the Hippo is a toy figurine collectable item for desktop decor.
My Contributions
• 3D modelling
• Rendering

Winnie the Pooh

Children's Lunchbox
Project Overview
The Winnie the Pooh children's lunchbox offer's a fun and playful way to take lunch on-the-go.
My Contributions
• 3D modelling
• Rendering

Want to work together?

If you like what you see and want to work together, get in touch!

kendrabergdesigns@gmail.com